BPM Practitioners Track

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The BPM 2007 is targeted aims at bringing together the best academic research in the field with leading industry practitioners. A BPM Practitioners Day will take place during the second day of the BPM 2007 conference (Wednesday 26 Septemeber). This day will feature a number of case studies and experience reports from leading organisations in Australia and abroad.

For further information, please contact Roger Tregear at r.tregear@leonardo.com.au

Business Process Implementation: Tricks, Traps and Culs-de-sacs
Gavin Keeley, Executive General Manager, Solutions Delivery, Suncorp

This talk will expose a collection of key learnings gained during a number of BPM implementation projects in which the presenter was involved at the largest UK General Insurer, Norwich Union, between 2001 and 2006. The talk will emphasise the importance of a rigorous approach to BPM.

Gavin Keeley is the Executive General Manager Solutions at the Financial Services Group Suncorp in Brisbane. Gavin is responsible for the introduction of new technology and innovative business opportunities to drive the transformation of company performance. A prolific serial change agent, Gavin’s career has spanned both senior corporate and business start-up roles. Among other undertakings, he pioneered the introduction of Business Process Management Systems at Norwich Union, UK, prior to moving to Australia and joining Suncorp in late 2006.

Impacting on People
Gaby Doebeli, Process Design Adviser, Queensland Rail (QR)

The presentation will cover QR's journey of transforming from a silo-oriented to a process-centric organization. It provides an overview of the vision, strategies and programs put in place to manage the ensuing organizational change and to support QR staff in the transition.
This is a reflecting case study that will provide no set formula, only a possible pathway and lots of learnings and growth on the level of the individual and the organization.

Gaby Doebeli is a member of Australia's BPM Community and chair of the Brisbane Community. Gaby has been working in the area of Business Process Management and Improvement for the last 10 years in various roles. In the last 6 years, Gaby has assisted Queensland Rail (QR) with the design of a new business model and major process redesign programs to enable the organization to become a national freight player in an ever changing business environment. She is currently the lead for Business Architecture and Business Process Design in QR.

A Systematic Approach to Reduce Human and System-Related Errors Causing Customer Dissatisfaction in Production Environment
Fatma Pakdil, Baskent University, Turkey

In this study, a systematic methodology for business process improvement that aims to eliminate human and system-related errors resulting in customer dissatisfaction in a production environment is presented. The proposed methodology consists of problem identification and analysis, preventing human-related errors, and system-related errors steps respectively. The methodology was also implemented in a real-life organization in details; current and proposed systems are compared via a simulation model to examine the results of process improvements. The case study shows that the proposed methodology works exceedingly well and yields considerable improvement in the process under study. The most important and impressive difference of this paper from the previous literature is that process improvement needs are derived directly from customer dissatisfaction reasons and solved by the proposed systematic methodology. In this way human-related and system related errors were perceived opportunities for improvement.

Dr. Pakdil has a bachelor degree in Econometrics and MBA from Uludag University, Turkey. She worked as a quality manager in a private hospital between 1993 and 2000 in Turkey. She also worked as a research scholar on process performance improvement at Wake Forest University Baptist Medical Center, NC, USA in 2001. She had been as a visiting professor at Indiana University-Purdue University, Fort Wayne in 2005.
She is currently assistant professor of management at the Department of Industrial Engineering, Baskent University.

BPM Journeys: Changing Drivers and Changing Lanes
Craig Westbury, Australian Bureau of Statistics, Adelaide

This talk will reflect on the current shift of focus in IT from technology to methodology, specifically in the context of business process management projects.

Craig Westbury is IT Manager at the Australian Bureau of Statistics, an organisation he joined more 11 years ago. Prior to that, he worked for Dominion Software Designers.